Refund policy

Last updated: July 15, 2026

Refund Policy

We want you to love what you order from Paws & Whiskers. Because many of our products are made to order — personalized or printed just for you — please review the details below before purchasing.

Custom & Personalized Items
Personalized and made-to-order items (such as custom pet portraits) are created uniquely for you and can't be resold, so we're unable to accept returns or exchanges for change of mind, an incorrect photo, or the wrong option selected at checkout. Please double-check your photo, size, and options before ordering.

Standard (Non-Personalized) Items
For any non-personalized item, you may request a return within 30 days of delivery, provided it's unused and in its original condition. Change-of-mind return shipping is the customer's responsibility; items returned without prior approval can't be accepted.

Damaged, Defective, or Incorrect Orders
This applies to every order, personalized or not. If your item arrives damaged, misprinted, defective, or incorrect, reach out through our Contact page within 30 days of delivery with a photo of the issue, and we'll reprint, replace, or refund it — free of charge, with no need to return the original.

Order Issues & Changes
Need to fix a photo, size, option, or address? Contact us through our Contact page within 24 hours of ordering and we'll do our best to update it before your order goes into production. Once production begins, we may not be able to make changes.

Refunds
Approved refunds are issued to your original payment method within 10 business days. Your bank may take additional time to post it. If 15 business days have passed since approval and you haven't received your refund, reach out through our Contact page.

Questions?
We're a small, pet-obsessed team and we're here to help — reach out anytime through our Contact page.